Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here.


Why are the tips of my shirt collars changing color?

A heat sensitive adhesive is applied to the shell fabric and interfacing during construction to fold, stabilize and shape the collar prior to stitching. In this case, the collar tips have adhesive applied to the facing that is partially softened with heat and pressure to adhere it tall to the top layer of shirting fabric. When the fabric cools, the two materials are bonded together. When the collar points are coated with too much bonding agent and/or it can not withstand normal commercial finishing temperatures without re-softening, heat from the press causes the adhesive to re-soften and leach through the face fabric, causing stains on the tips of the collar. When the right amounts and proper bonding agents are used and they are heat set correctly, a shirt collar will be completely serviceable to repeated shirt laundering and pressing without damage. The launderer has no way of pre-determining or preventing staining damage to shirt collars that are normally professionally pressed after laundering.


Does frequent drycleaningshorten the life of a garment?

Frequent dry cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of the fibers. Also, insects are attracted to soiled clothes and will cause further damage. A study done by University of North Carolina Department of Clothing and textiles tested samples of woolen fabrics for changes after dry cleaning. The fabrics were tested for ten possible areas of change, including loss of strength and loss of resilience, but no significant changes were found, even after ten dry cleanings.


Are Suede and Leather cleaned the same way as other fabrics?

No. Special procedures and additives are used on leathers to help retain their color and texture. Sometimes suede and leather are redyed to replace color loss. It is not always possible to replace or match the colors


Should I store my clean garments in the plastic bag they are returned in?

The bags are provided by the cleaner to protect the garment until you get it home. It is best to store garments uncovered or in fabric garment bags.


How can I help my Cleaner?

  1. Bring a garment in for professional cleaning as soon as possibly after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment.
  2. Discuss any stains with your cleaner, be especially sure to point out light colored or invisible spills, such as those from soft drinks, fruit juices or white wine.
  3. Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed since these products can contain ingredients, that affect some dyes.
  4. Protect your garments from excessive perspiration, especially silks, because it can cause many dyes to discolor.
  5. Have matching pieces cleaned together, including bedspreads and drapes, so that any color loss will be uniform and pieces will still match.
  6. Protect your garments from prolonged exposure to direct sunlight or strong artificial light.
  7. Don't press stained or soiled clothes. The heat may set some stains Keep in mind that even indoor lighting can affect some dyes.